Lost your password?
Don't have an account? Sign Up

Chapter 9: The People in Information Systems Information Systems for Business and Beyond

HR professionals frequently help other parts of the organization respond to change, but what happens when the HR department becomes the epicenter of change? Compassion, frequent communication and expeditious decision-making will help reduce the stress an organization’s employees are likely to experience during this difficult organizational change. Filing for a business bankruptcy and successfully emerging from the process is generally a complex and difficult time for all parties. HR may have to cut staff, reduce benefits, change work rules or employ a combination of such actions. A major strategic concern during a Chapter 11 bankruptcy is retaining key personnel. Successful change management must be well-planned, well-timed and well-integrated.

Critical stages of cooperation with outstaffing organization

As the project scope may grow or reduce, there is a need to scale the initially hired team up or down. In this case, software outsourcing provides more flexibility for the team scalability than in-house development. Also, the company eliminates the challenges of searching for new IT developers with the necessary skills only for a single project. With outsourcing, your partner provides sufficient personnel to cover all project needs. Throughout this period, which can range from several months to a couple of years, productivity very often takes a nosedive. Some businesses may choose to outsource all their IT services, while others may only outsource specific functions.

How often should reviews be conducted to ensure that the relationship is working well for both parties

The second concerns the theories used, as many support outsourcing (e.g., knowledge-based theory, social-exchange theory, core competences theory). In addition, this model uses as theoretical framework, the theory of transaction costs , the resource-based theory and the Relational View Theory . Balancing the risks and benefits for both parties is the goal of the negotiation process, which can get emotional and even contentious. But smart buyers will take the lead in negotiations, prioritizing issues that are important to them, rather than being led around by the outsourcer. Many years ago, the multi-billion-dollar megadeal for one vendor hit an all-time high, but wholesale outsourcing proved difficult to manage for many companies.

Critical stages of cooperation with outstaffing organization

McIvor recommends an activity based cost analysis in addition to evaluating the total costs of relevant value chain processes. The analysis should include the costs of contract monitoring and management and supplier selection (Avery, 2000; Harland et al., 2005). These transactions are then compared to the assumed costs saving through the economics of scale and pooling of resources (Brege et al., 2010). Because of this sampling, we have wide coverage of industries, public organization types and organization sizes in our case organizations, although the characteristics of the outsourced services are more controlled. While we can thus draw overall implications on service outsourcing processes from this wide sample, we recognize that more detailed research in different sectors taking e.g. industry effects into account is needed in the future.

1 Decision-making process – comparison to theoretical framework

This is why companies should make sure to plan their internal communication strategy thoroughly. On top of that, the way an entire organization interacts with outside parties will have a deep impact on its reputation and customer relations. External communication happens outside of the organization and includes all third-party companies, such as customers, partners, vendors, suppliers, and the general public. No less important for the success of this externalisation is the improvement in the competitiveness of the organisations, provided that the determinants mentioned by Berson are guaranteed. Here you can find five best practices to ensure success when outsourcing software product development. After its completion, the outsourcing company looks for another project for him, consistent with his experience and knowledge.

On the contrary, public organizations have clearly appointed the mandates for decision-making but outsourcing consideration processes are unstructured and depended on the personnel involved. Instead of concentrating on the mandates and following the guiding principles, public service management focus should be steered into formulating effective processes. As we wanted to study how service outsourcing processes are conducted across the sectors, the case study was chosen .

Business continuity and disaster recovery (BCDR)

As information has become a critical asset, this position has become highly valued. The information-security officer must ensure that the organization’s information remains secure from both internal and external threats. A database administrator is the person who manages the databases for an organization. This person creates and maintains databases that are used as part of applications or the data warehouse. The DBA also consults with systems analysts and programmers on projects that require access to or the creation of databases. This individual will work with a person, team, or department with business requirements and identify the specific details of a system that needs to be built.

  • If all else fails, termination of the partnership in the early stages can be much easier and cheaper than sticking with it despite the red flags.
  • Knowing your potential vendor’s talent pool coverage and search strategies is vital.
  • For a general overview of different models, see the Confident Change Management website.
  • The service functions we study are primarily defined as non-core by the case organizations as we aim to analyze outsourcing decisions in both sectors that follow through all the phases of an outsourcing decision.

Still, they need a qualified, experienced cadre, especially when envisaging a technically complex solution. In conclusion, core competencies should be kept in-house, but the IT support can be provided by a tech partner. This will develop the product according to the vision of the start-up, expand the size of the team when the demand it higher and shrink it when programming work slows down.


According to Compare Camp, ‘78% of client companies feel positive about their outsourcing relationships.’ By implementing the mentioned practices, your business also ensures that the necessary work will be done based on your needs. This approach makes more sense for staying close to the software development life cycle, which also helps the team with feedback or various what is conventional and smart outstaffing inputs regarding its job, requires fewer iterations, and promotes faster task completion. Firstly, you should take time to scrutinize the reasons why your organization needs outsourcing, which allows creating a relevant list of objectives. The overall success of the outsourced product development depends on preparation, so do not underestimate this initial step.

Critical stages of cooperation with outstaffing organization

However, he doesn’t communicate his idea clearly to Ignatious Rubbins, which leads them to believe their budget isn’t limited. Upon finishing their project proposal, they meet with George who ends up quite disappointed with their budget estimate. https://globalcloudteam.com/ George ends the collaboration because Ignatious Rubbins went too much over his budget. While some find money to be the crucial factor for success, often it will depend on effective communication and understanding between the involved parties.

The 6 Stages Every Organization Goes Through as it Matures

This is probably the weakest model among the three in terms of flexibility. You will need to pay extra fees for any work beyond the predefined scope and plan. Rating and reviews on independent platforms like Clutch.co or GoodFirms will definitely help you to make the right choice. Read through the reviews and discover case studies and completed projects, schedule interviews to have a feel of what a particular vendor is capable of. Be ready to conduct some research and arrange consultations with law experts to get more understanding of this aspect.

Leave a Comment

Your email address will not be published. Required fields are marked *